Privacy Policy

1. We respect your privacy at weleda.co.za, and will take all reasonable measures to protect it, and will implement and operate all reasonable information security controls in order to protect and preserve the confidentiality, integrity and accessibility of all personal information and the risks relating thereto.

We will not disclose, sell or rent your personal information to third parties without your consent, unless we are compelled to do so by law.

And in the event that you:
1.1 Supply your Personal Information to weleda.co.za in terms of clause 1.1 or for any other reason whatsoever, you expressly agree and acknowledge that weleda.co.za may:
1.2.1 Provide you with access to your Personal Information to view and/or update your details;
1.2.2 Take appropriate measures to ensure that your Personal Information remains secure, and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
1.2.3 Notify you timeously if it becomes aware of any unauthorised use, disclosure or processing of your Personal Information;
1.2.4 Provide you with reasonable evidence of its compliance with its obligations under this privacy policy; and
1.2.5 If you request the prompt return or destruction of all your Personal Information in its possession.

1.3 Please be aware that:
1.3.1 weleda.co.za does not and will not knowingly collect, maintain, disclose or otherwise process Personal Information from minors below the age of 18, without the permission of such minor’s parents, or legal guardians.

1.4 weleda.co.za uses cookies to identify your computer device when connecting to our website, and to collect data on your use thereof in order to optimise your website experience. And we may collect personal data and/or information from third party platforms, like Facebook, Instagram and Google; when you access our weleda.co.za accounts.

1.5 weleda.co.za will:
1.5.1 treat Your Personal Information as strictly confidential;
1.5.2 automatically collect and store certain information in its server logs, such as web clicks, internet protocol addresses, device event information, cookies which may uniquely identify your browser or your account with weleda.co.za;
1.5.3 not retain Your Personal Information for a longer period than originally needed, unless required by law to do so, or your consent to the retention thereof for a longer period.

1.6 Your Personal Information will be collected, processed and/or disclosed for the following purposes:
1.6.1 to deal with your enquiries;
1.6.2 to develop and improve weleda.co.za services, communication and website functionality;
1.6.3 to authenticate your identity when making contact with weleda.co.za telephonically, or by electronic means

1.7 weleda.co.za will share and/or transfer your Personal Information to third parties when:
1.7.1 You have consented to the disclosure;
1.7.2 it is required in order to provide the services, which you have requested and/or in order to comply with a law or court order;
1.7.3 it is necessary to:
1.7.3.1 protect the rights, property or safety of weleda.co.za, its employees, users and/or customers.

1.8 You have the right to lodge a complaint regarding any collection, processing and/or collection of Your Personal Information to the Information Regulator, the contact details of which are as follows: [email protected]

1.9 weleda.co.za cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

We use OneTrust as our consent tool. With this data protection management software, we offer you the possibility to consent to the storage of cookies in a legally compliant manner and to ensure the revocation of consent. Furthermore, the consent is documented for legal proof and the setting of cookies is technically controlled. Cookies are used for this purpose, which saves your cookie settings on our websites. Thus, your cookie settings can be retained when you visit our platforms again, as long as you do not delete the cookies beforehand. You can adjust your settings at any time.
The software is operated by OneTrust as software as a service in the cloud.

Processing Company:
OneTrust Technology Limited
82 St. John Street, London
England, EC 1M 4JN

Privacy information of the processing company:
Below is the email address of the data protection officer of the processing company.
[email protected]

Data processing purposes OneTrust:

• Offering the possibility to consent to cookies,
• to document this consent
• to ensure the revocation of consent, and
• to control the setting of cookies

Data collected OneTrust.

• IP address: Technical delivery of a DSGVO-compliant cookie toolbar. Not stored.
• Pseudo-anonymous browser ID: Retention of given/extracted consents by groups/solutions with indication of the time of change in order to be able to provide legal proof of the given consent.
• In case of consent, information on browser, country, device type is also stored.

Legal basis:
The following is the required legal basis for the processing of personal data:
Art. 6 para. 1 p. 1 lit. a GDPR (consent).

The required legal basis for the use of cookies and similar technologies for this tool:
Art. 25 para. 2 TTDSG (technically necessary).

Place of processing:
European Union

Retention period cookie:
1 year

Data retention period:
1 year

Data recipient:
OneTrust Technology Limited

Transfer to third countries:
Worldwide

Further Information:
Click here to read the privacy policy of the data processor and to request further information if necessary.

If you wish to object, please click on the "Cookie Settings" button in the "Cookies " section on this page.

We use cookies and similar technologies in order to be able to offer you a personalised online experience.

Cookies allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Weleda only last while you are browsing our website/s. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you through our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address", and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our Website except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make, after completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Weleda also uses third-party service providers to track and analyse non-personally identifiable usage and volume statistical information from website users.

Please see our Cookie Overview for more information on how Weleda uses cookies and similar technologies.

Cookie Settings